1. Overview

This Refund Policy applies to all subscription purchases made through Good Native’s applications and services. All payments are processed by Paddle.com Market Limited (“Paddle”), our Merchant of Record.

2. Monthly Subscriptions

Our Apps are billed on a monthly subscription basis. You may cancel your subscription at any time, and cancellation will take effect at the end of your current billing period. You will continue to have access to the Service until the end of that billing period.

We do not offer pro-rata refunds for unused portions of a monthly billing period.

3. Refund Eligibility

We will consider refund requests in the following circumstances:

• You were charged after cancelling your subscription due to a billing error.
• You experienced a significant, documented technical issue that prevented you from using the App, and we were unable to resolve it within a reasonable timeframe.
• You were charged during a free trial period without prior notification of the conversion to a paid plan.
• Duplicate or erroneous charges.

4. Refund Process

To request a refund, please contact us at support@goodnative.com.au within 14 days of the charge in question. Please include your account email address, the App name, the date of the charge, and a brief description of the reason for your request.

We aim to review and respond to all refund requests within 5 business days. Approved refunds will be processed by Paddle and returned to your original payment method. Please allow up to 10 business days for the refund to appear on your statement.

5. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

• Change of mind or decision not to use the App after purchase.
• Failure to cancel before the next billing cycle.
• Issues caused by third-party platforms, services, or your own store configuration.
• Violation of our Terms of Service leading to account suspension or termination.

6. Australian Consumer Law

Nothing in this Refund Policy limits your rights under the Australian Consumer Law. If our Services have a major failure, you are entitled to cancel your subscription and receive a refund for any unused portion. If the failure is minor, we will remedy the issue within a reasonable time; if we fail to do so, you are entitled to a refund.

7. Chargebacks

We encourage you to contact us before initiating a chargeback through your bank or payment provider. We are committed to resolving billing issues promptly and fairly, and contacting us directly often leads to a faster resolution.

8. Contact

For refund requests or billing enquiries, please contact us at support@goodnative.co